Privacy Policy

1. Introduction

Medsovis International Hospital ("Medsovis", "we", "us" or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you visit our website, contact us for a consultation, or receive treatment at our hospital in Gurgaon, India.

By using our website or services, you agree to the practices described in this Policy. Please read it carefully. If you do not agree with any part, please do not use our website or services.

2. Information We Collect

We collect the following types of information to provide safe, effective medical care and to respond to your queries.

a) Personal Information You Provide

• Name, age, gender, nationality and country of residence
• Contact details including phone number, WhatsApp number, email and address
• Passport or identity document details required for hospital admission
• Medical history, current health condition, medical reports, X rays, MRI scans and other diagnostic records
• Insurance information if applicable
• Payment and billing details

b) Information We Collect Automatically

• Device information such as browser type, operating system and IP address
• Website usage data collected through cookies and analytics tools
• Pages visited, time spent on the site and referral source

3. How We Use Your Information

We use your personal information only for legitimate purposes related to your care and our services. These include:

• Reviewing your medical case and preparing a treatment plan
• Providing medical consultation, surgery, follow up and other clinical services
• Communicating with you about your treatment, appointments and reports
• Issuing medical visa invitation letters and coordinating travel
• Processing payments and handling insurance claims
• Improving our website, services and patient experience
• Meeting legal and regulatory obligations under Indian law
• Sending relevant health information or updates, only if you have opted in

4. How We Share Your Information

We treat your health information as strictly confidential. We do not sell your personal data to any third party. We may share limited information only in the following situations:

a) With Our Medical Team

Your medical information is shared internally with the doctors, nurses and support staff directly involved in your care.

b) With Diagnostic Partners

If your treatment requires tests or scans done outside our hospital, we share the necessary information with the accredited diagnostic centre.

c) For Payment and Insurance

If you use insurance or third party payment services, we share the required billing and treatment details with your insurance provider or bank.

d) When Required by Law

We may disclose information when required to comply with Indian law, court orders, government regulations or legal processes.

e) With Your Consent

In all other cases, we share your information only after obtaining your specific consent.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, disclosure or misuse. These measures include secure servers, encrypted data transmission, restricted access to medical records, staff confidentiality agreements and regular security reviews.

While we make every effort to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work continuously to strengthen our systems.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights over your personal data.

• Access, you can request a copy of the personal information we hold about you
• Correction, you can ask us to update inaccurate or incomplete information
• Erasure, you can ask us to delete your personal data, subject to legal record keeping requirements for medical records
• Withdrawal of consent, you can withdraw consent for non essential communications at any time
• Grievance, you can file a complaint if you feel your data has been misused

To exercise any of these rights, please contact our Data Protection Officer using the details at the bottom of this policy.

7. Cookies and Tracking

Our website uses cookies to improve your browsing experience, analyse traffic and remember your preferences. Cookies are small files placed on your device by websites you visit.

We use:

• Essential cookies that are needed for the website to work
• Analytics cookies such as Google Analytics that help us understand how visitors use our site
• Preference cookies that remember your language selection

You can disable cookies in your browser settings, but some parts of the website may not work properly without them.

8. Data Retention

We keep your medical records for the period required by Indian medical regulations, which is typically a minimum of 3 years for outpatient records and 10 years for inpatient and surgical records. Personal information collected through the website is kept only as long as needed for the purpose it was collected.

9. Children's Privacy

Our website is not directed at children under 18 years of age. When we treat a paediatric patient, we collect information only from the parent or legal guardian. We do not knowingly collect personal information from children directly through our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page with an updated "Last updated" date. For significant changes, we will make reasonable efforts to inform you directly through email or a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer.

This policy is governed by the laws of India. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.